Customer Testimonials in Conway, AR

I had the beast experience with James Stone. Very professional with the best guidance. He showed me around the truck inventory and Insured that I was taken care of. Thank you. I will be back to Superior in Conway.

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Our salesman was awesome.

Thank you Chris for such a easy experience buying a car!!

Tiffany did an amazing job helping me acquire my new 3500 Heavy Duty Ram! I reallyy appreciate her and Superior Dodge 👏

Had the best experience! Was asked what they could do and they exceeded- Thank you, Tanner!

Very professional. Good people. Tanner was great

Chris helped me out so much with my purchase today and I am so grateful and happy for such good staff!!

I purchased a 2026 Ram 1500 from Tanner and it was the easiest experience I ever had at a dealership. I showed up and he had everything ready and I was in and out in an hour.

Great staff! Top notch salesman. Thank you Austin!!!

Quick service. Josh was easy to work with

Josh Lavrinc was an outstanding sales man! Really made the experience easy and streamline! Very knowledgeable with very little bs. Greatly appreciated and enjoyed this car buying experience!

I visited this dealership to look at a vehicle and was given a price during my visit. After I left, instead of following up professionally, he was told me “you should do homework,” which felt dismissive and unprofessional. Today he called me asking if I was still interested in the vehicle. When I simply said “I’m good,” the call was ended abruptly without any courtesy or professionalism. Overall experience felt rushed and not respectful of the customer’s time. I would not recommend dealing with them based on my interaction.

Tanner Hayes was very professional & made our day when we brought the Dodge Ram!

Ryder is the best great salesman got me rolling in style 2023 jeep cherokee black out good experience he had me in and out much love keep up the good work

Hayden Higgins helped me out to get exactly the vehicle I was wanting. One of the most professional salesmen I have dealt/talked with. Anyone looking for a good deal or someone that will work with you, get with Mr. Higgins!

Buy from nicest dealership

Just had the fuel filters on my Ram done. I know that you can typically plan to pay a little more at a dealership, however these guys just serviced my truck for $300.00 less than another dealership that I visited today. And yes it was a Ram dealership. Not to mention that I was in and out in no time! The other Ram dealership said that it would take them at least seven hours to service my vehicle. Totally unacceptable! Thank you Mr Blake and the rest of your crew! Job well done!

Just had an awesome very easy buying experience with my salesman Josh Lavrinc over at Superior CDJR. Would definitely recommend if you’re in the market for a new vehicle!!

Just bought a truck from Josh Lavrinc, was very honest and nice about all that we options that we had available. Gave us a wonderful deal and truly great person to work with if you need dependable and reliable without breaking the bank!

I had a good experience with this dealership based solely on the price of the truck (which was advertised on their website and we didn’t haggle about it) but it will feel a little different when you get into the weeds of the buying process. Scrutinize each line of the contract and make sure the numbers add up and it’s what you agreed to prior to being passed off to the financing guy. I found more than one correction during that process. I asked for a complimentary first oil change and they agreed but said a “perfect” review ... Read More

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Google - May 29, 2026

I had a good experience with this dealership based solely on the price of the truck (which was advertised on their website and we didn’t haggle about it) but it will feel a little different when you get into the weeds of the buying process. Scrutinize each line of the contract and make sure the numbers add up and it’s what you agreed to prior to being passed off to the financing guy. I found more than one correction during that process. I asked for a complimentary first oil change and they agreed but said a “perfect” review was necessary. I said a perfect review is what you get after you’ve established that you deserve such a rating. Now that my 2500 is due an oil change, they’re saying “you agreed to give us a perfect rating” and that was within the first 30 days” so just take all the 5-star ratings with a grain of salt. Overall - a good buying experience but certainly not 5-star.

Christopher is an awesome sales person

Worked hard and stayed late to to get me what I wanted. Appreciate everyone.

Pablo provide great customer service while we were shopping for daughter a car… daughter was excited she finally found car she wanted.

Easy trading and swapping. From start to finish. Highly recommend!!

Very nice place. Christopher was a great salesman that got the job done

We had an amazing experience with Josh and Pablo! Josh took the time to answer every single question we had and was extremely patient throughout the whole process. What really stood out was that he wasn’t your typical salesman just trying to sell the first thing on the lot. Josh genuinely listened to our needs and helped us find what truly fit our necessities. We never felt pressured, and he made us feel taken care of from start to finish. Pablo also helped us through the financing process and made everything smooth and easy to understand. Both of them ... Read More

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Google - May 23, 2026

We had an amazing experience with Josh and Pablo! Josh took the time to answer every single question we had and was extremely patient throughout the whole process. What really stood out was that he wasn’t your typical salesman just trying to sell the first thing on the lot. Josh genuinely listened to our needs and helped us find what truly fit our necessities. We never felt pressured, and he made us feel taken care of from start to finish. Pablo also helped us through the financing process and made everything smooth and easy to understand. Both of them were incredibly kind, professional, and helpful. We truly appreciate the great customer service we received and will definitely come back in the future - hopefully they’ll both still be there when we do!

Bait & Switch on trucking sale price.

Don’t bring your business to these folks! Asked to only run credit through 1 bank. I have received 5 letters from different lenders they ran us through!

Tiffany was so helpful and kept us within our budget and did not push anything we could not afford. She was so friendly and helpful even found me the colors that I wanted in the car I wanted! Ask for her when you come in! The will give you the best deal and the best customer service quickly!

Tanner has great customer service. Wasn't overbearing, but answered all our questions. We left with our first ever NEW vehicle!

Great experience working with Corey

Excellent crew. Josh took care of me and made the process the easiest I've had buying a car

We had an amazing experience working with Corey! We couldn’t be happier! Car shopping with kids can be stressful, but he went above and beyond to make our family feel comfortable. He truly listened to what we needed, helped us find the perfect vehicle for our family, and worked hard to get us a great deal. We are so thankful for his kindness, patience, and genuine care. You can tell he genuinely cares about his customers and wants what’s best for them. Highly recommend Corey to anyone looking for a great car buying experience!

Chris was a cool dude

James Stone has been incredibly personable and attentive to my needs and desires as it relates to a new truck. He’s made the process easy and quick!! I’d certainly give him my business again in the future and would recommend him and Superiors staff to anyone!! Pablo has worked to give me a deal that’s allowing me to drive home in a new Ram truck!! I’ll be back!!

Love this place they make it easy ot get into a new ride and very friendly

After going to multiple dealerships I found superior where Zach helped me out by making it easy and quick and getting me the best finance option available. I’ll definitely be back in the future. Thank you Zach aka “my guy”

Great people, very patient and got what I wanted

Awesome service

Josh is the best salesman. Easy to work with and answered every question.

Good and friendly to working would Recommend to anyone to do business with

I have been through the process of buying new vehicles many times. And usually it goes as it does the lot usually gets one over on you. This time was much different. my salesmen Zach he listened what I wanted and need and got me what I wanted. Cut my payment by over $300 and dropped my interest rate in half. They also had a huge selection to choose from and many different trim levels. Thanks again Zach.

Amazing service awesome people!

Awful place. I purchased a 2017 Nissan Rogue. This car has a damaged driver's seat that was not disclosed. They overcharged me 400 dollars that I caught and forced them to refund. The floor mats were missing; the 2nd key is missing. They drove this car with a disassembled air induction that was just lying on the engine and was missing the air filter. Can you imagine being so incompetent that you would drive this vehicle around with an open, unfiltered duct sucking air from the engine compartment? I found this situation the following day of purchase, upon inspecting the car. ... Read More

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Google - Apr 16, 2026

Awful place. I purchased a 2017 Nissan Rogue. This car has a damaged driver's seat that was not disclosed. They overcharged me 400 dollars that I caught and forced them to refund. The floor mats were missing; the 2nd key is missing. They drove this car with a disassembled air induction that was just lying on the engine and was missing the air filter. Can you imagine being so incompetent that you would drive this vehicle around with an open, unfiltered duct sucking air from the engine compartment? I found this situation the following day of purchase, upon inspecting the car. What kind of dealership would allow this to happen? And then you sell it to an unsuspecting person thinking they are buying a premium vehicle from a competent dealership? They were selling this 9-year-old car for over $15,000. The salesman said, "maybe if you had paid full price, we could do something for you" The absolute gall to tell a loyal customer that. Tell your friends about my experience so they will not be victims of this clown show.

Told after sale that first service is not included with purchase. Seems like not much to ask after purchasing a $75,000 truck and speaking to 3 other ram dealers within 50 miles who said the first service is included with purchase at their location. Will be buying elsewhere next time.

The reason why I gave them a one star is because they lie to you and put you in a Vehicle that you didn’t want because they just want your money and there is a lady named Tifny she is sweet but she is the same way as well so if you go there just be prepared!!

This has been the worse experience for Granddaughters first car purchase on her own . I know used cars are as-is , but next day , light comes on and needs $400 dollar small battery cause it wouldn't start , could only use fob to start sometimes, trying several times . When told it wouldn't start , comment was "are you pressing on the brake!" Like we are idiots, No help from them! Contract messed up from the beginning, sales tax was suppose to be factored in , it was not , car payment was suppose to be due in 60 days , it was not! Papers ... Read More

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Google - Mar 26, 2026

This has been the worse experience for Granddaughters first car purchase on her own . I know used cars are as-is , but next day , light comes on and needs $400 dollar small battery cause it wouldn't start , could only use fob to start sometimes, trying several times . When told it wouldn't start , comment was "are you pressing on the brake!" Like we are idiots, No help from them! Contract messed up from the beginning, sales tax was suppose to be factored in , it was not , car payment was suppose to be due in 60 days , it was not! Papers were suppose to mailed to dealership cause we are never home to accept them , they were not! When talking to sales woman and the one who does contracts, only comment was ,nothing we can do, its already been finalized !!!!! Never again !!!!! This would have made things so much easier for her and me if things had been done correctly. I mean do better for $22,000 !!!!!!!!

One of the worst dealerships. If you’re from Conway, you already know this if you’re new to Conway, don’t find out you be better off just stopping at the any dealership before you get to this dealership. The employees are the worst!

Took my car in for a diagnostic test because of an misfire and cylinder 4. It had one code P0304. Without Calling me beforehand, they took the Air intake off. And then wanted to charge me $175 to put it on correctly because they say it was not on correct correctly. On top of the $175 I already had to pay for a diagnostic test. They said well you wanted a diagnostic test so we had to take it off to see… So if that’s the case, why is that not covered under the $175 diagnostic fee? I told them I’m not ... Read More

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Google - Mar 9, 2026

Took my car in for a diagnostic test because of an misfire and cylinder 4. It had one code P0304. Without Calling me beforehand, they took the Air intake off. And then wanted to charge me $175 to put it on correctly because they say it was not on correct correctly. On top of the $175 I already had to pay for a diagnostic test. They said well you wanted a diagnostic test so we had to take it off to see… So if that’s the case, why is that not covered under the $175 diagnostic fee? I told them I’m not paying that so they put it back together how it was and told me to take it… That’s just negligence but OK cool whatever. Now my car has 11 codes and runs worse than before. Definitely do not recommend these people. I’m not even going to deal with them again. I’m just gonna take it as a loss. SMH do better.

Recently when driving through Conway, Arkansas, the water in fuel light came on the dash of my 2026 Dodge ram. I had one day to kill so I decided to make an appointment at this dealership. Everything that I had read in the meantime, referred to a simple task. That task was to drain the fuel filters. When I got to the dealership I was quoted $1600 for the job. I asked to talk to the supervisor in the service department and the supervisor told me that they had to take the fuel tank out, drain it and empty all the lines ... Read More

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DealerRater - Mar 2, 2026

Recently when driving through Conway, Arkansas, the water in fuel light came on the dash of my 2026 Dodge ram. I had one day to kill so I decided to make an appointment at this dealership. Everything that I had read in the meantime, referred to a simple task. That task was to drain the fuel filters. When I got to the dealership I was quoted $1600 for the job. I asked to talk to the supervisor in the service department and the supervisor told me that they had to take the fuel tank out, drain it and empty all the lines in order to resolve the issue. They also had to change the fuel filters. Something didn’t sit well with me so I decided to call the Chrysler dealership where I bought the truck. They were shocked with what I had been told. They told me that according to the books that they’re supposed to follow for Repair all they have to do was to drain the fuel filters. I went back to the supervisor and asked him to just drain the fuel filters. The truck was given to me with the light on the dash still on. Once I got home, I took the truck to my Chrysler dealership. They addressed the issue by draining the filters and cleaning the sensor. In the meantime, they told me that the drains had been damaged by the previous dealership. The problem got solved at no charge given that the truck is still under warranty. At Superior Dodge Chrysler dealership in Conway I was still charged $200. When I contacted them about all that had happened and requesting that the manager would contact me, I heard nothing but crickets. These folks are crooks. DO NOT GO THERE!!! I’m leaving this review in an attempt to not have anyone else fooled or taken advantage of. Service is horrible, unprofessional and incompetent!

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Very misleading price advertising. Most dealers disclose special discounts in their pricing, superior hides that in the fine print. Makes you wonder what else they are hiding.

Definitely do not recommend this place. They are liars. Pablo the sales manager reached out to me bc I had put in a value my trade. I told him I was interested in a specific vehicle and I needed a certain amount for my trade to get the deal done before I put in an application. He told me if he gave me what I wanted for my trade would I put a application in & I told him I would come test drive and look over everything and make sure we like it before putting a application in. So ... Read More

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Google - Jan 29, 2026

Definitely do not recommend this place. They are liars. Pablo the sales manager reached out to me bc I had put in a value my trade. I told him I was interested in a specific vehicle and I needed a certain amount for my trade to get the deal done before I put in an application. He told me if he gave me what I wanted for my trade would I put a application in & I told him I would come test drive and look over everything and make sure we like it before putting a application in. So we get there and ask for Pablo and Jaheim ends up coming to help us. He brought the car up and we test drove it and liked it and told him we would put an application in. Our kids wanted to go to their playroom so he told us we could sit in there with them and he would get everything done. Mind you we got there at 9:30 & diddnt leave till 1 it took that long for them to get back with us on anything. He came in once to give us the application to put in. Then a hour passed and came back and said one of our socials was wrong but neither was wrong. Then came back and said the banks giving them issues with the car we wanted but it’s still not a no but wants us to drive another version of the car that was more expensive. Then came in like another hour later and said he needed a check stub & proof of residency. Then another hour passed and came back and said we aren’t gonna be able to make the deal work the banks aren’t liking it mind you we got approved but couldn’t tell us who we got approved thru what the monthly payment was gonna be or anything. We never saw one piece of paper work showing what they was giving me for my trade or anything. My husband then ask and that’s with the extra that yall was gonna give us for the car and he said yes. So I ended up texting Pablo asking for a paper showing where we got approved and what they was giving me for my trade & stuff bc it wasn’t adding up they wasn’t giving us what he said he would for our trade. Well he never text back but Jaheim text immediately and says they are giving me what he said he would but only on a new vehicle bc they can’t give me that much for my car on the car I specifically said I was interested in bc they done marked it down $6k Pablo never told me that before coming up there even tho I specifically told him that was the vehicle I was interested in. So I texted him and asked to call to figure out what was going on and he would never respond. Then I asked Jaheim for a paper showing which bank we got approved for and what all they was asking and he would never send me anything. Very unprofessional, very sketch, & just running us around & lied just so we would put a app in. So now our credit was ran for no reason & wasn’t even ran for the deal I thought we was driving down there for.

Gimmicks. Unfortunately, you can't believe their "superior price". They find reasons you won't qualify for that price. Other superior dealerships don't do this. Why do they?

My name is Carol Brumley, a few weeks ago my husband, my daughter and I were there to buy a Jeep. This was going to be our daughter's first purchase. They wouldn't stand behind their advertised price, they were very dishonest. My husband left a review, which is deleted now, on our experience there and received a reply stating that a manager would be calling us, and it's been over 2 weeks now and still haven't received a call. On top of that we were told by Pablo and 2 salesman that they were taking our financial information ... Read More

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Google - Dec 29, 2025

My name is Carol Brumley, a few weeks ago my husband, my daughter and I were there to buy a Jeep. This was going to be our daughter's first purchase. They wouldn't stand behind their advertised price, they were very dishonest. My husband left a review, which is deleted now, on our experience there and received a reply stating that a manager would be calling us, and it's been over 2 weeks now and still haven't received a call. On top of that we were told by Pablo and 2 salesman that they were taking our financial information so they could give us the best deal and they would not run a credit report until the final deal was done, however we received a notice from our credit alert that they pulled a credit Report without our consent. I copied and pasted the email we receive. "New inquiry detected on your credit report Hi Willis, We detected a new inquiry from NCC/SUPERIOR DODGE CHRYS on your TransUnion credit report. A new inquiry occurs when businesses request access to your credit file, for instance when you apply for a credit card or loan. Log in to your Allstate Identity Protection account to view the full details of this alert. From there, you can let us know if you don't recognize the activity and we will contact you to further. AGAIN ITS BEEN 2 WEEKS AND THIS COMPANY HASN'T REACH OUT TO US LIKE THE RESPONSE TO MY HUSBANDS REVIEW STATED THEY WOULD DO!

Called about a vehicle and told them I was coming from out of town to look at it. They took down my contact info. I show up and it had been sold already. They didn’t even have to courtesy to call and tell me. Wasted time and gas.

One would think buying a brand-new vehicle would be a good experience but not at this dealership. Don't believe your lying eyes or ears at Superior in Conway. Many times the sales manager repeated "that's our corporate policy" so I will avoid any Superior dealership in the future. There are too many Ram dealerships to be treated like this. It began with deceptive online pricing then they added several thousand in service contracts to my total without it even being discussed and then wouldn't return my phone calls and emails. It took months and the ... Read More

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Google - Dec 27, 2025

One would think buying a brand-new vehicle would be a good experience but not at this dealership. Don't believe your lying eyes or ears at Superior in Conway. Many times the sales manager repeated "that's our corporate policy" so I will avoid any Superior dealership in the future. There are too many Ram dealerships to be treated like this. It began with deceptive online pricing then they added several thousand in service contracts to my total without it even being discussed and then wouldn't return my phone calls and emails. It took months and the BBB to get credited back. Steer clear of Superior Auto Group and go to the next dealership down the road.

Don't bother wasting your time scheduling an appointment-- they don't care about customer satisfaction or convenience. The illusion of such is in setting an appointment for a recall (that they fully know every minute it takes to accomplish every task at the corporate level) they give you the option to wait there for the repair to be done, so you wouldn't think it won't take long. When you call a hour before the appointment (to confirm your presumption) corporate fails again! They answer the phone, but provide no help (unable to answer a simple question, how ... Read More

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Google - Dec 18, 2025

Don't bother wasting your time scheduling an appointment-- they don't care about customer satisfaction or convenience. The illusion of such is in setting an appointment for a recall (that they fully know every minute it takes to accomplish every task at the corporate level) they give you the option to wait there for the repair to be done, so you wouldn't think it won't take long. When you call a hour before the appointment (to confirm your presumption) corporate fails again! They answer the phone, but provide no help (unable to answer a simple question, how long should I expect the repair to take?" So you go and the moment you talk to someone who knows what they are doing you know you can't just wait on your vehicle (unless you like to gamble) because it may not even get looked at that day. So why make an appointment? Also, there is no loaner vehicle to get you by-- so enjoy losing the ability to get around as long as they need, because again... they know everyone else has horrible customer service so you'll just deal with their horrible customer experience because you don't have a choice. The people in the building were helpful, but next time I'll just go there and make the plan with them so we don't lose our vehicle for, potentially, days.

Went vehicle shopping for my wife and found a car we liked. Once we sat down to talk numbers, the salesperson brought us their offer, and we started negotiating. We told them the number we wanted to stay around, but they wouldn't budge. Then a manager named Pablo walked in. The first thing he said was that he was "very busy" and was taking time out of his day to talk to us -- even though we never asked to speak with him. He asked what our absolute max number was, so we told him. We were ... Read More

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Google - Dec 7, 2025

Went vehicle shopping for my wife and found a car we liked. Once we sat down to talk numbers, the salesperson brought us their offer, and we started negotiating. We told them the number we wanted to stay around, but they wouldn't budge. Then a manager named Pablo walked in. The first thing he said was that he was "very busy" and was taking time out of his day to talk to us -- even though we never asked to speak with him. He asked what our absolute max number was, so we told him. We were only about $92 apart. We explained that we did not want to go above our number. Pablo then said, "Are you really going to let three dollars a day stop you from getting this vehicle?" We said yes -- our number is our number. Then he said that three dollars a day for 84 months was "around $7,600." I'm not sure why he thought that helped, because that only confirmed that we weren't going any higher for an extra "three dollars a day." We told him we'd just keep shopping around until we found something within our budget. Pablo replied that we "wouldn't be able to do that anywhere." I told him I've done a lot of research, and we want the best option. He then said that whatever research we've done, he's done more. Well, I would hope so -- selling cars is his job. He also told us that you can't take money to the grave. The negotiation ended with him saying, "I think it's best if we party ways here," then standing up and storming out without a goodbye or anything. Easily the most unprofessional car-buying experience we've ever had. We drove down the road and bought a Cadillac two hours later. Go shop at Landers -- wayyyyyy better experience.

Caught us after hrs. We explained the story like all sales "we can make it happen" very bad communication useless need to run credit when we already knew.. just the communication and they tried for a vehicle we wouldn't wanted.

Hayden was a FANTASTIC car consultant. Pablo was pushy, attempted to gaslight me, and bully me into buying a car. He spoke like an old abuser

I was lied to & misled by the guy I spoke with.

Sales can't listen or follow directions. Surely not spending anything here. Kindergarteners would do better.

Bad experience. Got my Jeep repaired there and still don't have parts to complete it 4 months later. Bought three vehicles from them and it means nothing to them. No loaner offered or anything. Never do business with them. I chose to have warranty work and future purchases at another dealership due to better customer service.

This was the worst experience I have ever had trying to purchase a vehicle for my 16. I waited almost 5 hours after I was practically rushed to come here by their sales agent. I had everything processed on my end to tell me my deal at the end of the deal that they couldn’t do it because my niece wasn’t going to make her deal. My deal had nothing to do with my niece deal. It was totally unnecessary and unacceptable to do that to me after I waited and worked very hard with them for the deal completed. ... Read More

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Google - Oct 2, 2025

This was the worst experience I have ever had trying to purchase a vehicle for my 16. I waited almost 5 hours after I was practically rushed to come here by their sales agent. I had everything processed on my end to tell me my deal at the end of the deal that they couldn’t do it because my niece wasn’t going to make her deal. My deal had nothing to do with my niece deal. It was totally unnecessary and unacceptable to do that to me after I waited and worked very hard with them for the deal completed. Pablo was very rude to us and told me that my deal would not be good if her deal would not go thru because it was a bundled deal. Never heard of before. To add another insult to my intelligence Cameron called and tried to explain the logic behind refusing my deal because their company would lose money selling me a car that they priced if my niece didn’t take their deal. This was the worst experience I have ever had at a dealership. It was very discouraging to think that this company thinks that little of their consumers time and effort. I hope no one ever has to experience this again.

I had heard great things about them, so I took my wife's brand new compass in when the AC went out. We get it back, blowing cold. Great! Where was the leak? No idea, they put dye and freon in it and told us to bring it back when it stops working again. Not that I have time for that, and we won't talk about questionable legality of leaking freon, it's a quick, practical solution on their part. 6 or 7 weeks later, it stops working again. We work 12s so we had trouble getting it back to them. 7 ... Read More

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Google - Oct 1, 2025

I had heard great things about them, so I took my wife's brand new compass in when the AC went out. We get it back, blowing cold. Great! Where was the leak? No idea, they put dye and freon in it and told us to bring it back when it stops working again. Not that I have time for that, and we won't talk about questionable legality of leaking freon, it's a quick, practical solution on their part. 6 or 7 weeks later, it stops working again. We work 12s so we had trouble getting it back to them. 7 days it was driven with hot air. When I was on the phone I mention the lemon law becoming a factor soon. They got a tad pissy. We drop it off this morning, still blowing hot. They call us back several hours later and say they're wasn't any leak, and it's blowing cold. Except they acknowledged a leak the last time we were there. It indeed was. I'm not suggesting that mentioning the lemon law may have encouraged them to "fix" it instead of having to tell Jeep they have buy something back because they couldn't fix it. See, now this visit wouldn't count on the lemon law count because there was "no problem found" Between the attitude they had over me mentioning the lemon law and the mouthing we got the first time for not having bought it from them I wouldn't go back anyway. Don't waste your time with the service dept here.

I am writing to warn potential customers about the service department at this dealership. My experience has been deeply concerning due to a consistent and alarming lack of attention to detail that could have resulted in significant damage to my vehicle. Around August 25th, I brought in my 2018 Jeep Grand Cherokee, purchased just over a month prior from another dealership, because the engine had seized. While this service department did replace the engine under warranty, the state of the vehicle upon its return on September 12th was unacceptable. After they claimed to have completed a 60-mile road test, I discovered ... Read More

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Google - Sep 19, 2025

I am writing to warn potential customers about the service department at this dealership. My experience has been deeply concerning due to a consistent and alarming lack of attention to detail that could have resulted in significant damage to my vehicle. Around August 25th, I brought in my 2018 Jeep Grand Cherokee, purchased just over a month prior from another dealership, because the engine had seized. While this service department did replace the engine under warranty, the state of the vehicle upon its return on September 12th was unacceptable. After they claimed to have completed a 60-mile road test, I discovered a radiator hose was completely undone, heat shields were missing, and exterior motor rails were left unbolted. Had their road test been genuine, the vehicle would have lost all coolant and severely overheated the brand-new engine. I returned the vehicle the very next day, September 13th, pointing out the coolant leaking in their service bay. They apologized and promised to correct the issues, and I specifically requested that the service manager personally inspect the final work. I received the Jeep back on September 18th after being told the service manager inspected it, only to experience power fluctuations on my way to work today. Upon inspection, I found that the battery had not even been properly connected to the positive and negative terminals. This level of negligence is inexcusable. The service department has now returned my vehicle in an unsafe condition twice after major repairs. I have attempted to escalate this to their corporate office in Fayetteville as instructed, but have not yet received a response. I now have zero confidence in the work performed and am left wondering what other mistakes were made during the engine installation. I strongly caution everyone against using this service department. Their work is unreliable and, frankly, unsafe.

Superior had the model truck I was looking for and they made the process easy and seamless with my new purchase.

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Avoid this dealership and service team if you're considering a Jeep lease or purchase. I've had multiple negative experiences with their service department, and they’ve made no effort to provide adequate customer service or retain my business. In a metro area with limited Jeep dealership service options, it's pretty amazing that they wouldn't do everything they can to support their customers. It's even more disappointing knowing I fully intend to purchase the vehicle at the end of its lease. We own a Jeep Grand Cherokee Summit. The check engine light came on four days ... Read More

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Google - Sep 8, 2025

Avoid this dealership and service team if you're considering a Jeep lease or purchase. I've had multiple negative experiences with their service department, and they’ve made no effort to provide adequate customer service or retain my business. In a metro area with limited Jeep dealership service options, it's pretty amazing that they wouldn't do everything they can to support their customers. It's even more disappointing knowing I fully intend to purchase the vehicle at the end of its lease. We own a Jeep Grand Cherokee Summit. The check engine light came on four days before a planned summer road trip. I called the dealership to ask if I could bring it in. She said no—they didn’t have any availability before our departure. That’s understandable, no problem. I then asked if I could bring it in just to identify the issue, so we could decide whether to take our other car. (I told her I would still be bringing the car to them for service.) Again, she said no—it would take too many days to read and identify the code. I explained that I just wanted a quick check and would still have them fix it. She refused again. I told her I’d take it elsewhere. She hung up on me. I took it to AutoZone up the street. They identified the issue in about three minutes, gave me a printout, and sent me on my way. I also have a leased, in-warranty Jeep Wrangler 4xe. The vehicle shakes violently around 52 mph. It happened twice, and I’m obviously not trying again—the shaking was severe enough that it was difficult to control. I called to set a service appointment. I asked how long the service would take and whether it could potentially span multiple days. She said yes. I asked for a loaner vehicle; she said they didn’t have any. I explained that I live 45 minutes away. She replied, “Well, you’ll need an alternate mode of transportation.” I confirmed that there was nothing they could do to help and hung up. I called back later to speak with a manager, thinking that with a lot full of drivable cars, they might be able to help me out with my leased, in-warranty vehicle. I explained my situation to a new person, who transferred me to someone else. I explained the situation again and reiterated that I don’t have another mode of transportation. My husband would need to pick up our daughter, and they’d have our other car. He asked, “Did you buy the car here?” I told him I did. Audibly frustrated, he simply said, “Well, we don’t have any loaners.” I asked if there was a specific time frame they could commit to letting me know whether the vehicle would be done the same day. He said yes. I thanked him and hung up. Yes, both problems were solvable. However, the dealership’s lack of willingness to help—or even provide neutral customer service—is astonishing. If you own a Jeep or want to buy one, go to Little Rock.

My wife and I bought a new vehicle from Superior two and a half weeks ago. Tanner had forgotten to get the license plate from our trade in but he said he would mail it to us. I've contacted Tanner multiple times since then and even left a message for Shawn the manager, but they have not mailed the plate to us yet. At this point, I'm assuming they are not going to mail it. The day before the purchase I ask Tanner if the vehicle would be ready when we arrived and he said yes. They did ... Read More

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Google - Aug 27, 2025

My wife and I bought a new vehicle from Superior two and a half weeks ago. Tanner had forgotten to get the license plate from our trade in but he said he would mail it to us. I've contacted Tanner multiple times since then and even left a message for Shawn the manager, but they have not mailed the plate to us yet. At this point, I'm assuming they are not going to mail it. The day before the purchase I ask Tanner if the vehicle would be ready when we arrived and he said yes. They did have the vehicle clean but it wasn't actually ready to leave the dealership. After we made the deal we had to wait over 2 hours for them to CHARGE the battery on the BRAND NEW vehicle. I've never heard of a new vehicle having to have the battery charged. Not sure why they couldn't have charged the battery the day before or even better, install a new battery. The vehicle itself has been fine but I can't say I'm happy with Superior Dodge Chrysler Jeep Ram, especially the after sale follow up.

Do not use Superior service for anything! Dropped my Jeep off for a simple recall and oil change while I was out of the country for two weeks. Came home and crickets about my Jeep being ready. Started calling at 1100. 4 hours later, I finally hear from a service advisor. And this is after I’m on the way to dealership to find out myself about my Jeep being ready. Got told the parts got ordered the day I dropped it off. I call BS. Was told that a manager was calling me as I spoke to the receptionist, but my ... Read More

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Google - Aug 26, 2025

Do not use Superior service for anything! Dropped my Jeep off for a simple recall and oil change while I was out of the country for two weeks. Came home and crickets about my Jeep being ready. Started calling at 1100. 4 hours later, I finally hear from a service advisor. And this is after I’m on the way to dealership to find out myself about my Jeep being ready. Got told the parts got ordered the day I dropped it off. I call BS. Was told that a manager was calling me as I spoke to the receptionist, but my phone never rang. Was told I would get the oil change free, along with a detail and it would be ready no later than 2 today and it would be delivered. 3 o’clock and no Jeep or phone call….I call and now a couple bolts are stuck and they can’t get them loose, so no detail or delivery today, even after agreeing to a bump in time to 6 tonight. Now, it’s gonna be noon tomorrow…. If there was an option for zero stars, I would give it for the lack of communication and excuses……

Can't speak for buying new vehicles here, but don't buy used vehicles from Superior DJRC.

Made an appointment to have my vehicle inspected may 27th. The gentleman said I needed to have something wrong with my vehicle in order for them ti inspect it and sent me on my way. Fast forward a week I had tires put on my car and when they aligned it the front left camber was off and thet I'd need to get my strut replaced so then I called the dealership and scheduled another appointment June 3rd because now there was something wrong. I get there I spoke with the gentleman on the far right showed him the ... Read More

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Google - Aug 19, 2025

Made an appointment to have my vehicle inspected may 27th. The gentleman said I needed to have something wrong with my vehicle in order for them ti inspect it and sent me on my way. Fast forward a week I had tires put on my car and when they aligned it the front left camber was off and thet I'd need to get my strut replaced so then I called the dealership and scheduled another appointment June 3rd because now there was something wrong. I get there I spoke with the gentleman on the far right showed him the paper the tire shop gave me he looked at it handed it to the guy next to him he looked at it thwm handed it to the guy next to him after explaining the situation he said well you're going to need to make an appointment and I said I did that is why im here . He told me I'd have to pay 165$ for an inspection mind you my jeep is a 2025 compass and is still under warranty I agreed with hesitation to pay and asked where can I wait he then looked at me and said Oh no, you can't wait you need to leave your car with me , I said oh no amd turned and walked out. I got a text from the lady who scheduled my appointment and asked why I missed the appointment I then replied with everything I just spoke on she forwarded my issue to a manager the manager called I explained everything to him and he said he wanted to bring me in but his alignment machine was down and he was gonna put me in a car while they inspected mine bit didn't have one 😐. I reached out and asked but again said he didn't have a vehicle to put me in. So I said screw this and made an appointment at Landers in little Rock and they have taken great care of me , not only did they inspect my jeep but I got my struts replaced and it was covered by my warranty. So if you need to have your jeep serviced I do not recommend this dealership Landers in little Rock will take great care of you

My wife and I had purchased a 2025 Acadia that we were just not happy with. I found a used 2024 Jeep Wagoneer at Superior in Conway that had been on the lot for several months. We made the hour and a half drive to see the vehicle on June 19th. Our salesman was great and we loved the vehicle. We went inside and decided to talk numbers. We were offered a low amount for our trade and I told them that we would need more to able to trade. This is when the “sales manager” came in to talk to us. ... Read More

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Google - Jul 25, 2025

My wife and I had purchased a 2025 Acadia that we were just not happy with. I found a used 2024 Jeep Wagoneer at Superior in Conway that had been on the lot for several months. We made the hour and a half drive to see the vehicle on June 19th. Our salesman was great and we loved the vehicle. We went inside and decided to talk numbers. We were offered a low amount for our trade and I told them that we would need more to able to trade. This is when the “sales manager” came in to talk to us. He told me that we had a base model car and that there was no way he could deal with us. I believe his exact words were, “we are on two different worlds.” He told us that we have no clue how a dealership works and treated us like we were idiots. I am a pharmacist and my wife is a nurse, we are not idiots. I asked him, “so it’s this much or the highway?” And he told me yes. I have bought many vehicles over the years and have never been treated the way we were at this dealership. We ended up stopping at Smith Ford and purchased a 2025 expedition and we love it. They were kind and took care of us.

BUYER BEWARE!!!! After calling about a pickup that was listed on their website for $55,912; we were told that we had to finance it through them and qualify for all the rebates to get that price. Since we didn’t qualify and we had our own financing through a local bank, they raised the price to $59,912. They then proceeded to low ball our trade in by $3,000. After a day and a half of haggling over phone calls and texts, they finally offered the book value for an our trade in. So we get the paperwork going at our bank in anticipation ... Read More

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Google - Jul 9, 2025

BUYER BEWARE!!!! After calling about a pickup that was listed on their website for $55,912; we were told that we had to finance it through them and qualify for all the rebates to get that price. Since we didn’t qualify and we had our own financing through a local bank, they raised the price to $59,912. They then proceeded to low ball our trade in by $3,000. After a day and a half of haggling over phone calls and texts, they finally offered the book value for an our trade in. So we get the paperwork going at our bank in anticipation of them bringing the pickup to us on an agreed upon date. Two hours before delivery, they call and say they have to raise the price $3,500 because my sister ( who was buying the vehicle) doesn’t own a business. They were notified of this and even have the text messages to prove it. They ultimately wouldn’t honor the agreed upon price and said they couldn’t sale the pickup to us unless we agreed to pay the extra money. Make sure before you make a trip to this place that you know the dollar amounts and have them in writing but even that won’t help you I’m afraid. Don’t just take my word for it though. They’re are plenty of other reviews that have similar situations to ours. Replying to Superior Dodge. You were never transparent. We agreed upon a price and two hours before delivery you called and said you needed $3,500 extra dollars because we did not own a business even though you already knew we didn’t own a business because that was what was told to your salesperson. You should get better people who know how to read text. I really hope people read these reviews before getting screwed by this dealership. There are other reviews just like mine.

Terribly long back order on many parts. The main reason I sold my Jeep among other cheap Korean parts used for the electronics (LG). I’ll never buy a Chrysler/JEEP/RAM/FIAT product again.

PLEASE DON’T SPEND YOUR MONEY HERE! This team makes no attempt to address the needs of their customers beyond purchase!! #BUYERBEWARE #LETSGOVIRAL

This dealership is horrible very very disrespectful!

Sold me a 2023 Durango R/T that was supposed to be a Tow & Go and is not. Ended up having an engine problem that should have been caught at point of inspection before selling the car and it was not. Was told that I was going to have a second key yet I called and texted MULTIPLE times and never got a call back just a text saying "we've been busy", even though I was assured that I always could reach out before and after sale. Still never got the key. Even reached out about a ... Read More

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Google - Jun 19, 2025

Sold me a 2023 Durango R/T that was supposed to be a Tow & Go and is not. Ended up having an engine problem that should have been caught at point of inspection before selling the car and it was not. Was told that I was going to have a second key yet I called and texted MULTIPLE times and never got a call back just a text saying "we've been busy", even though I was assured that I always could reach out before and after sale. Still never got the key. Even reached out about a month ago to finance for what would have been a very simplistic question regarding my purchased warranty, and never got a call back. About 8 months in, and feel like this is the worst experience I've had with a dealership during/post sale. And also feeling how most probably feel after leaving a dealership, like you've been gotten over on somewhat. Was potentially in the market for another vehicle sometime soon and had multiple colleagues asking me about my experience, and definitely will be looking elsewhere and recommend they do the same.

My son and daughter-in-law bought a used truck.and have only had it a month and are having problems with it. Superior Dodge come up with excuses not to pay for it to.be fixed or even diagnosed. Don't go to them, they don't stand behind their own products. The shop people are rude.

BEWARE of service writers. That is, if they even notice you. Will outright ignore the fact you are standing in the middle of the service bay looking for somebody to pipe up and say can I help you. Then, will Want to charge diagnostic fee for every action on a factory warranty. Didn’t drop 90k on a new ride to get nickel and dime’d for factory backed warranty service. Will proceed on work without owners confirmation and anything to add to the ticket for cash out of the customer. No wonder the place looked like a used car ... Read More

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Google - Jun 6, 2025

BEWARE of service writers. That is, if they even notice you. Will outright ignore the fact you are standing in the middle of the service bay looking for somebody to pipe up and say can I help you. Then, will Want to charge diagnostic fee for every action on a factory warranty. Didn’t drop 90k on a new ride to get nickel and dime’d for factory backed warranty service. Will proceed on work without owners confirmation and anything to add to the ticket for cash out of the customer. No wonder the place looked like a used car lot a few months back with used non dealership models in the showroom.

Useless employees who cannot just tell you where your vehicle is after taking weeks to service it for an issue they caused

As you mentioned in the comment, then why did you did my credit check and brought me the APR %. If so i have clearly mentioned that and you guys told me if you want a test drive you need to do the credit check, and when I’m why did your manager came back to talk to me.

The worst showroom and people I’ve ever seen in my life. Whenever you go be careful, they don’t have a clear information among themselves any try to fool you.